Privacy Policy

IKIGAI DESIGN · Last updated: 21 July 2026

1. Who We Are

IKIGAI DESIGN is a premium digital agency based in Kolwezi, Lualaba, Democratic Republic of Congo. This privacy policy explains how we handle your personal data when you use our website or contact us through our forms.

Key point: We do not store your data on our servers. All information you submit through our contact form is sent directly to us via WhatsApp and is handled in accordance with DRC Law n°20/017 on data protection.

2. What Data We Collect

When you fill out our contact form, we collect the following information:

Full name — to address you properly
Email address — to reply to your inquiry
Phone number — optional, for WhatsApp follow-up
Service interest & budget — to understand your project needs
Project details — to prepare an accurate quote

3. How We Use Your Data

Your data is used solely for:

Responding to your project inquiry
Preparing a quote or proposal
Following up via email or WhatsApp
Internal project planning (never shared with third parties)

4. How Your Data Is Transmitted

When you click "Send Message," your form data is compiled into a WhatsApp message and sent directly to +243 996 694 855 via the WhatsApp API. No data is stored on our web server. We do not use databases, cookies, or tracking pixels to collect this information.

5. Data Retention

Since we receive your data via WhatsApp, retention is governed by your WhatsApp privacy settings and our local device storage. We retain inquiry records for up to 24 months for business and accounting purposes, after which they are deleted.

6. Your Rights

Under DRC Law n°20/017 and applicable international standards, you have the right to:

Access — request a copy of the data we hold about you
Correction — ask us to correct inaccurate information
Deletion — request complete removal of your data
Objection — opt out of future communications

7. How to Request Deletion

To exercise any of these rights, contact us directly:

Email: contact@ikigaidesign.site
WhatsApp: +243 996 694 855
Location: Kolwezi, Lualaba, DRC

We will process your request within 14 business days.

8. Third-Party Services

Our website uses the following third-party services:

Google Fonts — for typography (loaded via async preload)
WhatsApp (Meta) — for message delivery from the contact form
Hosting (Hostinger) — for website files and static assets

We do not embed analytics trackers, advertising cookies, or social media pixels.

9. Security

While we do not store form data on our servers, we recommend that you:

Do not submit sensitive personal data (ID numbers, passwords, financial details) through the contact form
Verify you are on https://ikigaidesign.site before submitting any information

10. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available at https://ikigaidesign.site/privacy/. Significant changes will be communicated via our website or direct email.

11. Contact

If you have any questions about this privacy policy or how we handle your data, please contact us:

Email: contact@ikigaidesign.site
WhatsApp: +243 996 694 855